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How slpvip Handles Your Personal Information

This Privacy Policy explains exactly what account and payment data we collect when you use slpvip, how we use it, and the rights you hold over it — including data tied to your GCash, Maya, and InstaPay transactions.

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slpvip How slpvip Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you need to request a copy of your data, ask us to delete your account information, or report a privacy concern, our support team handles these requests directly. You do not need to use a formal legal form — a clear message through any of the channels below is enough to start the process. We aim to acknowledge privacy requests within a reasonable period and resolve them in line with applicable Philippines data protection requirements.

Live Chat Start a live chat session from the account menu. Describe your privacy request and our team will log it and follow up with next steps.
Email Support Send your data request or privacy question to our support email. Include the mobile number linked to your GCash or Maya account for faster matching.
Account Help Page Open the Help section inside your account dashboard to find the privacy request form. Submit it directly and track the status from the same page.
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Security and transparency shape every part of how we store and process account information. Below are the four areas we focus on to keep your data safe and your privacy rights intact — from the moment you register through every GCash, Maya, or InstaPay transaction you make.

Encrypted Storage

Account data and payment reference records are stored with encryption at rest. Your wallet-linked mobile number and transaction IDs are never held in plain text on our systems.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your account settings. Non-essential cookies can be turned off through your browser or by contacting support.

Data Retention Limits

We keep your account data only as long as required for transactions, legal obligations, or active account maintenance. Once an account is closed and retention periods pass, data is deleted or anonymized.

Your Access Rights

You can request a full copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies.

Common Questions About Your Privacy on slpvip

These are the privacy questions we get asked most often. Each answer covers a specific part of how we handle your data — from what we collect during GCash deposits to how you can close your account and have your information removed.

We collect your name, contact number, email address, and the verification details needed to confirm your identity. Payment data — like your GCash or Maya mobile number and transaction reference numbers — is also recorded when you make deposits or withdrawals.

No. Your e-wallet PIN stays entirely within your GCash or Maya app. We only receive the transaction reference number and your registered mobile number from the payment rail — never your PIN or full account credentials.

Yes. Send a data access request through live chat or email, including the mobile number tied to your account. We will compile and send your data within the timeframe required under applicable Philippines data protection rules.

We keep active account data for as long as your account is open. Transaction records — including InstaPay and GCash logs — are kept for the period required by applicable financial regulations, then deleted or anonymized.

Submit a deletion request via the Help section in your account dashboard or through our support email. Where no legal retention obligation applies, we will remove your personal data and confirm once the process is complete.

We share data only with the payment processors that handle your GCash, Maya, and InstaPay transactions — strictly to complete those transfers. We do not sell your personal information to advertisers or unrelated third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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