Reference

What You Agree To When You Use slpvip

These Terms & Conditions set out the rules that apply to your slpvip account — from how you open it, to how you move money through GCash, Maya, or InstaPay, to how disputes are handled.

Covers account registrationGCash, Maya, InstaPay rulesPhilippines-applicable termsWithdrawal and payout conditionsHow to raise a dispute
slpvip What You Agree To When You Use slpvip
TERMS CONTACT

Reach Us About Your Account Terms

If any part of these Terms raises a question or you need clarification before accepting, our support team is set up to help. You can reach us through live chat, email, or our help desk — whichever fits how you work. Players in Makati and Davao City access the same support queue, so response handling does not depend on where you are in the Philippines.

Live Chat Open the chat widget inside your account dashboard. Our team responds to Terms-related questions, account eligibility queries and payment disputes through this channel.
Email Support Send a detailed message to our support address for written records of any Terms dispute or account review request. We will reply to your registered email address.
Help Desk Ticket Submit a formal ticket for account suspension queries, withdrawal holds or any case where you need a documented exchange about how these Terms were applied to your account.
HOW WE APPLY THIS

How slpvip Handles Your Account Under These Terms

These Terms are not just fine print — they map directly to how your account is managed day to day. Account security, payment verification, data retention and your right to request changes are all covered here. If you want to update your registered details, raise a data request, or close your account, the process runs through our support team using the channels above.

Account Security

Your account is protected by password and OTP verification on login. We do not share your credentials with third parties. Any suspicious access should be reported to our team immediately.

Payment Verification

Deposits via GCash, Maya, and InstaPay are matched against your registered account details. We may request proof of ownership before processing a withdrawal if details do not align.

Data Retention

We retain account and transaction records as required under applicable rules. You may request a summary of your data by contacting support with your registered account details and a written request.

Requesting Changes

To update your registered name, mobile number, or linked e-wallet, submit a request through live chat or email. Changes to payment details require identity verification before they take effect.

Common Questions About These Terms

These are the questions we hear most from Philippines players when they read through the Terms for the first time. If your question is not here, reach out through live chat or the help desk.

Yes. These Terms cover all payment activity on your account. GCash, Maya, and InstaPay transactions are also subject to those providers' own rules, which apply alongside ours.

We notify you of material changes through your registered account before they take effect. Continuing to use the platform after the update is posted means you accept the revised Terms.

We may suspend or permanently close an account that breaches these Terms. Any pending balance will be reviewed before a decision on withdrawal eligibility is made, in line with our account policy.

Submit a written request to our support team via email or the help desk. Include your registered account details and specify the period you need. We will respond to your registered email address.

Accounts are open to eligible players where access is permitted under local law in the Philippines. We do not accept registrations from locations where operating or playing is restricted.

Raise a formal dispute through our help desk ticket system so the exchange is documented. Our team will review the case and respond to your registered contact details with a written outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.